1. About these terms
These terms apply when you use the SuitPunjabi app or the website suitpunjabi.com (together, the "service"). By creating an account or placing an order you agree to them. Sellers also agree to the Seller Agreement. Our Privacy Policy, Returns & Refunds and Community Guidelines form part of these terms.
2. SuitPunjabi is a marketplace
SuitPunjabi connects buyers with independent boutiques, tailors, designers and home-based sellers. Sellers list, describe, price, make and dispatch their own products and services. When you buy, your contract for the item is with the seller. We run the platform, verify sellers, process in-app payments through our payment partners, moderate content and help when something goes wrong.
3. Your account
- You can browse without an account. To save items across devices, chat with sellers, order or sell, you sign in with a one-time code sent to your phone or email.
- Accounts are for people aged 18 or over. Accounts are personal: keep your phone and email secure and do not share your account.
- Give accurate details. You can update your name in the app and delete your account at any time (Account → Delete account; see Delete your account).
4. Buying
- Prices. Sellers set prices in their own currency. Amounts shown in your local currency are estimates based on the exchange rate at the time shown; you pay in the currency shown at checkout.
- In-app checkout. For sellers in countries where in-app checkout is available (India first), you pay through the app using our payment partner (Razorpay). We never see or store your full card details. The order is confirmed once payment is captured and the seller accepts it.
- Chat to order. For other sellers you agree the order with the seller in chat. Any payment you make outside the app is between you and the seller: SuitPunjabi does not receive it and cannot refund it. Never pay a seller who asks you to move a checkout-enabled order off the platform; report them instead.
- Custom and made-to-measure pieces. The seller may send a quote in chat. Accepting a quote is an agreement to buy at that price and lead time. Measurements you share are used only to make your order.
- Delivery, returns and refunds follow the Returns & Refunds policy, the seller's stated policy on the listing, and your consumer rights under local law, which these terms do not limit.
5. Content you post
You keep ownership of the photos, messages, reviews and other content you post. You give SuitPunjabi a non-exclusive, worldwide, royalty-free licence to host, store, display and format that content to run the service, and, for reviews and listings, to show them on SuitPunjabi pages and in our marketing of the marketplace. Messages are shown only to the people in the conversation, and to our moderators when they are reported. You must have the right to post what you post, and it must follow the Community Guidelines.
6. Reporting, blocking and moderation
You can report a listing, store, review, message or user from the app (the "Report" option on each), and block a store or a person from a chat. Blocked people cannot start a new chat with you and their messages are hidden from you. Our moderators review reports within 24 hours and may remove content, hide reviews, pause listings, or suspend or close accounts that break these terms or the guidelines.
7. What you must not do
- Post false, misleading, infringing, hateful, harassing, sexual or illegal content, or counterfeit goods.
- Write reviews for orders you did not receive, or offer anything in return for a review.
- Collect other users' personal data, spam, or use the service to send unsolicited advertising.
- Interfere with the service, probe it for weaknesses, scrape it, or get around rate limits, blocks or suspensions.
- Create more than one free seller trial, or impersonate another person or business.
8. Our service
The SuitPunjabi name, logo, app and website (other than content posted by users) belong to us. You may use the service only as these terms allow. We may change, suspend or stop parts of the service; for changes that significantly affect you we will give reasonable notice.
9. Responsibility
Sellers are responsible for their products, descriptions and fulfilment. We take reasonable care in running the service, but we do not guarantee it will always be available or error-free. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to the fees or amounts you paid through the service in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, including your statutory consumer rights.
10. Ending your use
You can stop using the service and delete your account at any time. We may suspend or close an account that seriously or repeatedly breaks these terms, after telling you why unless the law or safety prevents it. Orders already placed are completed or refunded under the Returns policy.
11. Law and disputes
These terms are governed by the laws of India, and the courts of Punjab, India have jurisdiction, without taking away the protection of the mandatory consumer law of the country where you live. Please contact us first: most problems are solved quickly through support or the grievance process.
12. Changes and contact
We will post updated terms here with a new date and tell you in the app before significant changes take effect. Questions: support@suitpunjabi.com.