1. This agreement
This agreement is between SuitPunjabi and you, the person or business opening a store ("seller"). It applies together with the Terms of Service and Community Guidelines. You confirm you are 18 or over and, if you act for a business, that you may bind it. You sell as an independent merchant; you are not our employee or agent.
2. Opening and verifying a store
- Tell us who you are, where you are based, what you sell, how buyers can reach you, and your shipping and return policy.
- We verify your phone, email and identity, and may ask for business, address and bank documents. Your store goes live only after verification. Home addresses are never shown publicly.
- We may refuse or remove a store that gives false details, duplicates another store, or is not a genuine seller of Punjabi fashion, fabrics, accessories or tailoring.
3. Free trial
- Each verified seller gets one free trial: 30 days with up to 5 active listings. No payment details are needed to start.
- One trial per verified identity or business. Opening further stores to repeat the trial is not allowed.
- At the end of the trial your listings are paused, never deleted, until you choose a plan.
4. Plans, quota and billing
- After the trial, a monthly plan lets you keep a set number of listings active. Plans, limits and current prices are published at suitpunjabi.com/pricing in your country's currency, including any taxes.
- Only live listings count towards your quota. Drafts, paused, archived and expired listings do not, and editing a listing never uses a slot.
- Plans are bought, changed and cancelled on the website (Seller account → Billing). They renew monthly until cancelled; cancelling takes effect at the end of the period you have paid for. Fees already paid are not refunded for part-months unless the law requires it.
- If a renewal payment fails you have a 7-day grace period to fix it, during which your listings stay live and you can fulfil orders. After that, listings above your quota are paused.
- We may change plan prices with at least 30 days' notice; the change applies from your next renewal after the notice period.
5. Commission and payment fees
- We currently charge no commission on orders. We will give you at least 30 days' notice before introducing or changing a commission, and it will never apply to orders placed before the change.
- For orders paid in the app, payment processing fees charged by our payment partner and any taxes we must collect or withhold are deducted from the amount paid out to you, and shown in your order records.
6. Payouts
- In-app checkout is available country by country (India first). Buyers pay through our payment partner; we hold the payment on your behalf until the order is delivered.
- To receive payouts you complete payout onboarding with our payment partner (bank account in your name or your business's name, and the checks the partner requires).
- Payouts are made on a rolling schedule after delivery, less refunds, chargebacks, payment fees and any commission. We may hold a payout while a dispute or suspected fraud is investigated.
- For chat-to-order sales outside in-app checkout, the buyer pays you directly and you are responsible for the payment, its taxes and any refund.
7. Your responsibilities
- List only items you have the right to sell, with your own photos, accurate descriptions, sizes, fabric, care and country of origin, and the real price.
- Dispatch within the processing time on the listing, keep the order status up to date, and reply to buyers promptly.
- Honour your stated return policy, our Returns & Refunds policy and the consumer law of the buyer's country.
- Register for and pay your own taxes (such as GST), and issue invoices where the law requires.
- Use buyer details only to fulfil their order, keep them secure, and never use them for marketing without consent.
- Do not ask buyers to pay outside the app for an order placed through in-app checkout.
8. Prohibited items
- Counterfeit, replica or "inspired by" branded goods, and anything that infringes a trade mark, design or copyright.
- Shahtoosh and other products from protected wildlife, real fur from protected species, and ivory.
- Weapons (including ceremonial blades sold as weapons), drugs, alcohol, tobacco, and anything that needs a licence to sell.
- Used underwear, adult content, and items with hateful or extremist symbols or slogans.
- Stolen goods, items you do not have in stock or cannot make, and listings that are really adverts for other websites.
9. Your content
You keep ownership of your store content, photos and listings. You give SuitPunjabi a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, crop, translate and display that content on SuitPunjabi's app, website and social channels and in advertising for the marketplace, for as long as it is listed and for a reasonable time afterwards to wind down campaigns already running. You confirm you own or have permission for everything you upload, including people shown in photos.
10. Moderation and trust score
Listings may be reviewed before or after they go live. Your trust score is calculated from verification, completed orders, on-time dispatch, reviews, response time, cancellations and complaints. It cannot be bought. We may pause listings, hide reviews or suspend a store that breaks this agreement, and we tell you why unless the law or safety prevents it. You can appeal by replying to the notice or emailing support@suitpunjabi.com.
11. Closing your store
You can close your store at any time in the app (Account → Delete account → Close my store) once every order is delivered, cancelled or refunded. Closing archives your listings and stops any plan at the end of the paid period. Order, invoice and payout records are kept as the law requires. We may end this agreement with 30 days' notice, or immediately for serious or repeated breaches.
12. Responsibility and changes
You are responsible for your products and for claims caused by them or by your breach of this agreement. Our liability to you is limited to the plan fees you paid in the 12 months before the claim, except where the law does not allow a limit. We will give at least 30 days' notice of material changes to this agreement. Indian law applies and the courts of Punjab, India have jurisdiction.