1. Support
For help with an order, a payment, your account or selling, message the seller in the app first, or contact us through the contact form or at support@suitpunjabi.com. We usually reply within one working day.
2. Grievance Officer
Under India's Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Rules, 2021 you can raise a formal grievance with our Grievance Officer. We acknowledge every grievance within 48 hours and resolve it within one month.
- Name
- [TO BE APPOINTED]
- Designation
- Grievance Officer, SuitPunjabi
- grievance@suitpunjabi.com
- Phone
- [TO BE APPOINTED]
- Address
- [TO BE APPOINTED] (registered office, Punjab, India)
You can also choose "Formal grievance" on the contact form. Include your order number and what outcome you are asking for.
3. Privacy requests
For questions about your personal data, email privacy@suitpunjabi.com. You can download your data and delete your account yourself in the app (see the Privacy Policy).
4. Reporting content
- In the app, use Report on the listing, store, review or chat. Moderators review reports within 24 hours.
- Rights holders reporting counterfeit or infringing listings can email support@suitpunjabi.com with the listing link and proof of rights.
5. Operator
- Marketplace
- SuitPunjabi
- Registered company
- [TO BE APPOINTED]
- Registered office
- [TO BE APPOINTED] (registered office, Punjab, India)