1. Delete your account in the app
- Open the SuitPunjabi app, go to Account, and tap Delete account. Confirm, and the account is deleted straight away.
- If you have a store, the app first asks you to close your store. A store can close once every order is delivered, cancelled or refunded; closing archives your listings and stops your plan at the end of the paid period.
- If you have an order that is paid but not yet delivered, finish or cancel it first. We keep the account open until then so you can receive your order or refund.
- Before deleting, you can use Download my data in the same screen to keep a copy.
2. Ask us to delete it
If you cannot use the app, email privacy@suitpunjabi.com from the email address on your account, or send the request through the contact form (choose "Account") with the phone number you sign in with. We confirm it is your account and complete the deletion within 30 days.
3. What is deleted and what is kept
- Deleted: your sign-in details, name and profile, saved addresses, measurement profiles, saved items, follows, preferences, notifications and blocks; the text and photos of the messages you sent; what you wrote in support requests.
- Kept without your name or contact details: order, payment, refund and invoice records (at least 8 years, for tax and accounting law), reviews you wrote (shown as "Deleted user"), and moderation records (up to 3 years).
- Stores: a closed store's order and payout records are kept for the same legal reasons, with its contact details removed.