Support

Help Centre

Quick answers for buyers and sellers. Can't find it? Message us from the app, use the contact form or email support@suitpunjabi.com.

Buying

Do I need an account to browse?: No. Browse freely; create a free account when you want to save items, message a seller or place an order.
Where can I order from?: Buyers anywhere can browse and chat. In-app checkout starts with sellers in India and opens for other countries as payouts are verified.
How are prices shown?: Sellers price in their own currency. We show an approximate local-currency amount with the rate and time it was fetched; you are charged in the seller's currency.

How do measurements work?: Save a measurement profile once (you can keep profiles for family members). Tailors receive it with your order and may ask for extra measurements for a specific garment.
Can I approve the design before stitching starts?: Yes. Tailors send a quote and design summary; stitching starts only after you approve. You then follow progress from cutting to dispatch.

How do I track my order?: Orders show every status from accepted to delivered, with courier tracking once shipped. Custom orders also show stitching milestones.
What if something is wrong?: Tell the seller in the order chat (within 48 hours for damage or a wrong item, with photos). If you cannot agree, contact support with your order number and our team decides. See the Returns & Refunds policy.

How do I report a listing, store, review or message?: Tap Report (the flag or the ⋯ menu) on the listing, store page, review or chat, choose a reason and add details. Moderators review every report within 24 hours.
How do I block someone?: In a chat, open the ⋯ menu and choose Block. They cannot start a new chat with you and their messages are hidden from you. Unblock any time in Account → Blocked.
Can I get a copy of my data or delete my account?: Yes. In the app, Account → Download my data gives you a JSON copy, and Account → Delete account deletes it. Sellers close their store first. See the Delete your account page for details.

What does it cost to sell?: Registration is free, followed by a 30-day free trial with 5 active listings. Plans then start at ₹499 per month.
What counts as an active listing?: Only live listings count. Drafts, paused, archived and expired listings do not, and editing never uses a slot.
When do I get paid?: Payouts for in-app orders are settled to your verified bank account on a rolling schedule after delivery, less any applicable fees.